SUPPORT

01 // CONTACT

Contact Form

litzki-systems.com/contact

Response Time

Within 1 business day (Mon–Fri, CET/EST)

For billing issues, include your order reference and payment confirmation. For technical issues, include the domain you scanned and a description of the error.

02 // AUDIT WORKFLOW

After payment confirmation, you receive access to the SOVP Audit Dashboard. The audit runs in two steps:

Step 1: Prime Entity Analysis: Enter your target domain URL (including https:// and www. where applicable) and click the Prime Entity Status button. The system performs a headless DOM discovery across up to 28 segments and classifies the domain's entity type. Review the result before proceeding.

Step 2: Sovereign Validation: Once the Prime Entity result is displayed, click the Initiate Sovereign Validation button to start the full forensic scan. The scan covers the full deterministic parameter set across structured validation clusters and takes approximately 10 minutes. We notify you by email when your report is ready in the Sovereign Vault.

03 // SOVEREIGN VAULT ACCESS

We deliver your Full Audit report via a unique, hashed Sovereign Vault URL sent to the email address you provide at checkout. Vault records stay publicly available permanently. After 90 days a record carries the note "expired" and shows the state at the time of the audit. After 14 days the page shows a shortened view (scores, verdict, certificate).

If you have not received your Vault link within 10 minutes of scan completion, check your spam folder first, then contact us with your order reference.

04 // REFUNDS

See the full Refund & Return Policy. In brief: all sales are final after scan initiation. Refunds are available for technical failures on the Provider's side, duplicate payments, and pre-scan cancellation requests submitted in writing before the Prime Entity Analysis begins.

05 // FREQUENTLY ASKED QUESTIONS

What is the difference between QuickScan and Full Audit?

The QuickScan runs on a Cloudflare server, evaluates a fixed subset of mandatory parameters across 4 weighted scoring clusters (AI Readiness 40%, Infrastructure 25%, Meta 20%, Structure 15%), and takes approximately 20 seconds. It is free of charge and requires no account. The submitted domain is checked on the server, and a usage counter keeps score and verdict for 90 days. The Full Audit runs server-side across deterministic parameters in structured validation clusters, produces a PDF report and, on CERTIFIED, an Ed25519-signed identity document anchored in DNS, and delivers a three-state CERTIFIED / NOT_CONFORMANT / INCOMPLETE verdict. The verdict is reported in the scan result and is not part of the signed identity document.

How long does a Full Audit take?

Approximately 10 minutes from scan initiation. This applies to large enterprise domains as well. You will receive an email notification once the Sovereign Vault report is ready.

Can I scan a domain I do not own?

At checkout you confirm via checkbox that you hold the right to authorize the scan. Litzki Systems LLC does not encourage scanning competitor domains. Full legal responsibility for scan authorization rests with the client.

What happens after 90 days?

SOVP Certificates expire after 90 days. A new certificate is issued automatically with your next scan (Free, Monitoring, API, or Founding Client Audit) — there is no separate renewal purchase. Expired certificates are no longer publicly verifiable until rescanned.

I need a formal invoice.

A formal invoice is automatically generated and sent with your Vault link. For custom invoice formats or VAT documentation, contact us with your order reference and company details.

My QuickScan shows a low score. What does this mean?

The QuickScan evaluates a browser-side subset of SOVP parameters. A low score indicates structural deficiencies in AI readiness. The Full Audit provides a complete forensic breakdown across all deterministic parameters with a precise remediation path for every failing checkpoint.

How do I get access to the SOVP Validator Portal?

Portal access is included automatically with an active SOVP Validator Portal plan (Free, Monitoring, API, or Enterprise) — no separate signup. Log in with your account email to receive a one-time login link (no password required). A certified Founding Client Audit also includes automatic Portal access: a one-time login link is included in your certificate email alongside the Sovereign Vault link (see 03). Portal access from the Free plan or Founding Client Audit lets you view your certificate and domain status; running additional scans or adding domains requires a paid plan.