SUPPORT

01 // CONTACT

Contact Form

litzki-systems.com/contact

Response Time

Within 1 business day (Mon–Fri, CET/EST)

For billing issues, include your order reference and payment confirmation. For technical issues, include the domain you scanned and a description of the error.

02 // AUDIT WORKFLOW

After payment confirmation, you receive access to the SOVP Audit Dashboard. The audit runs in two steps:

Step 1: Prime Entity Analysis: Enter your target domain URL (including https:// and www. where applicable) and click the Prime Entity Status button. The system performs a headless DOM discovery across up to 28 segments and classifies the domain's entity type. Review the result before proceeding.

Step 2: Sovereign Validation: Once the Prime Entity result is displayed, click the Initiate Sovereign Validation button to start the full forensic scan. The scan covers 265+ parameters and takes approximately 10 minutes. We notify you by email when your report is ready in the Sovereign Vault.

03 // SOVEREIGN VAULT ACCESS

We deliver your Full Audit report via a unique, hashed Sovereign Vault URL sent to the email address you provide at checkout. The link stays valid for 14 days; after that, we permanently delete the report and you cannot recover it.

If you have not received your Vault link within 10 minutes of scan completion, check your spam folder first, then contact us with your order reference.

04 // REFUNDS

See the full Refund & Return Policy. In brief: all sales are final after scan initiation. Refunds are available for technical failures on the Provider's side, duplicate payments, and pre-scan cancellation requests submitted in writing before the Prime Entity Analysis begins.

05 // FREQUENTLY ASKED QUESTIONS

What is the difference between QuickScan and Full Audit?

The QuickScan runs entirely in your browser, evaluates 16 mandatory parameters across 4 weighted scoring clusters (AI Readiness 40%, Infrastructure 25%, Meta 20%, Structure 15%), and takes approximately 20 seconds. It is free and privacy-first: it transmits no data. The Full Audit runs server-side across 265+ parameters in 20 clusters, produces a cryptographically signed PDF report and Ed25519 certificate, and delivers a binary CERTIFIED / FAILED verdict.

How long does a Full Audit take?

Approximately 10 minutes from scan initiation. This applies to large enterprise domains as well. You will receive an email notification once the Sovereign Vault report is ready.

Can I scan a domain I do not own?

At checkout you confirm via checkbox that you hold the right to authorize the scan. Litzki Systems LLC does not encourage scanning competitor domains. Full legal responsibility for scan authorization rests with the client.

What happens after 90 days?

SOVP Certificates expire after 90 days. Certificate renewal is available at USD 349 before expiry. Expired certificates are no longer publicly verifiable.

I need a formal invoice.

A formal invoice is automatically generated and sent with your Vault link. For custom invoice formats or VAT documentation, contact us with your order reference and company details.

My QuickScan shows a low score. What does this mean?

The QuickScan evaluates a browser-side subset of SOVP parameters. A low score indicates structural deficiencies in AI readiness. The Full Audit provides a complete forensic breakdown across 265+ parameters with a precise remediation path for every failing checkpoint.

How do I get access to the SOVP Validator Portal?

Portal access is included automatically with an active SOVP Validator Portal subscription (Starter, Professional, Agency, or Enterprise) — no separate signup. Log in with your subscription email to receive a one-time login link (no password required). Every certified one-time scan (Tier 1/2/3, Founding Client, Certificate Renewal, Retainer) now also includes automatic Portal access: a one-time login link is included in your certificate email alongside the Sovereign Vault link (see 03). Portal access for a one-time purchase lets you view your certificate and domain status; running additional scans or adding domains requires a paid plan or renewal.